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FAQs

How do I place an order?

Ordering your embroidered clothing couldn't be easier. Simply choose the item you would like embroidered from our extensive range. You can order any available combination of colours, sizes and quantities using the diplayed colour/Size matrix.  

Once you have selected the size, colour and quantity of items, you can choose what you’d like embroidered and where you’d like it to appear. First of all, select whether you want a design (a single piece of artwork), text or a design with text (a single piece of artwork to which you’d like to add text).

Next, select where you want the embroidery located. For example, on a polo shirt it could be right sleeve, left sleeve or back.  You can also select the width of the embroidery (in millimetres).  You will see that you can only select certain sizes depending on where the embroidery is positioned.

 

If you’ve chosen to have a design embroidered, you can now upload a file with your design by clicking on Upload file.  Your file must be no more than 2MB and can be in gif or jpg format.

Colours can be matched to either a pantone reference or the best match we can find. Details of colours and any other special instructions e.g. specific delivery date, should be entered into the field entitled ‘special instructions’.

Do I need to create an account?

Not if you don’t wish to but creating an account will save you time when you place further orders. It also means that you’ll see shipping costs in your basket as you add items rather than it being calculated at the end.
Can I order a sample?

Of course. Just find the product you want and order a single item as you would any other. Unfortunately, we can't embroider single items so the sample will be plain.

Samples can be returned for a full refund providing the item is in its original packaging and in a saleable condition.

How is my order priced?

The total cost of your order is made up of the following elements:

  • Item cost – The more items of a particular size and colour you order, the lower the unit cost.
  • Embroidery cost – Each item cost includes embroidery of an image up to 50mm wide in one position. If you wish to increase the size of this first embroidery position or add additional positions, costs will apply. Please see the table below for details of how the costs are calculated.

    Width mm 1st position £ 2nd+ position £
    50 Free 4.00
    60 Free 4.00
    70 Free 4.00
    80 Free 4.00
    90 Free 4.00
    100 Free 4.00
    120 0.15 4.15
    140 0.25 4.25
    160 0.35 4.35
    180 0.45 4.45
    200 0.60 4.60
    220 0.70 4.70
    240 0.75 4.75
    260 0.85 4.85
    270 1.00 5.00


  • Shipping – This is calculated by weight. Additional costs apply if you need to have a delivery on a week day morning or before 9am on a Saturday. There’s a table below showing our shipping costs. The shipping cost will be automatically calculated and added to your basket cost if you have registered for an account.

     

    Total Weight Zone A Total Weight Zone B Total Weight Zone C Total Weight Zone D Total Weight Zone E
      All post codes in England & Wales   Mainland Scotland   Highlands of Scotland & N Ireland   Islands of Scotland, Isle of Man & Channel Islands   Republic of Ireland *
                       
                       
    0 - 10kg £8.82 0 - 10kg £10.95 0 - 10kg £37.80 0 - 10kg £52.78 0 - 10kg £55.96
    10kg - 20kg £0.35 10kg + £0.35 10kg + £1.30 10kg + £1.03 10kg + £0.99
    20kg + Free                
  • Do I get a discount for bigger orders?
    Yes. The more of a single product (e.g. a model of polo shirt in bottle green and large) you order, the lower the price per piece. You can see the discount you’ll receive on each product page. Also, for orders over 20kg in weight, shipping is free of charge.
    Can I return an order?

    If there is a problem with a personalised item, for example, the stitching or embroidery is coming loose due to a manufacturing error, we’ll replace the item at no cost to you. And if we’ve made a mistake with the embroidery we’ll do the same. Unfortunately, if you signed off the proof we sent you and you need to make a change after we’ve produced the items, you will still be charged.

    If you have ordered non-personalised items and need to return them, we will offer a full refund providing the goods are returned in a re-saleable condition and the packaging is undamaged. You will be responsible for the cost of returning the goods to us.

    If you need to return an item then please download and complete our returns form and send it back with the goods.

    Will I receive an example of my design?
    Absolutely. We’ll send you a proof of your design on a PDF document for you to confirm the order.
    How much does shipping cost?

    Shipping is calculated by weight. Additional costs apply if you need to have a delivery on a week day morning or before 9am on a Saturday. There’s a table below showing our shipping costs. The shipping cost will be automatically calculated and added to your basket cost if you have registered for an account.

     

    Total Weight Zone A Total Weight Zone B Total Weight Zone C Total Weight Zone D Total Weight Zone E
      All post codes in England & Wales   Mainland Scotland   Highlands of Scotland & N Ireland   Islands of Scotland, Isle of Man & Channel Islands   Republic of Ireland *
                       
                       
    0 - 10kg £8.82 0 - 10kg £10.95 0 - 10kg £37.80 0 - 10kg £52.78 0 - 10kg £55.96
    10kg - 20kg £0.35 10kg + £0.35 10kg + £1.30 10kg + £1.03 10kg + £0.99
    20kg + Free                

     

                       
                       
                       
                       
                       
                       
                       

     

    Where will my embroidery go?
    We will position the embroidery from the point of view of the person wearing the item. So when we say ‘left’ on a cap, we mean that the embroidery will be on the left hand side when someone is wearing the cap, not top the left when the cap is being looked at from the front.
    Can I save a product set up / combination?

    Yes you can. All you need to do is create an account then save the product and anything else you’ve added to your wish list.

     

    What fonts can I use?

    If you want to add text to your embroidery order then there are 4 fonts you can use:

    Brush Script

    Brush Script

     

    Clarendon

    Clarendon

     

    Helvetica

    Helvetica

     

    Hobo

    Hobo